Terms and Conditions
Welcome to Pure Joy Cookies. By accessing or using our website and purchasing our products, you agree to the following terms and conditions.
1. 🛒 General
Pure Joy Cookies provides handmade food products intended for personal consumption.
By placing an order, you confirm that all details provided are accurate and complete.
We reserve the right to modify these terms at any time without prior notice.
2. 📦 Products & Quality
All our cookies are handmade in small batches using natural ingredients.
Slight variations in shape, size, and texture are normal and part of the handmade process.
We strive to ensure product quality, but taste preferences may vary.
3. 🧾 Pricing & Payments
All prices are listed in INR (₹) and are inclusive/exclusive of applicable taxes (adjust as needed).
Payments are accepted via:
UPI
Debit/Credit Cards
Razorpay or other payment gateways
Orders will only be processed after successful payment.
🚚 4. Shipping & Delivery
Orders are processed within [1–3 business days].
Delivery timelines may vary depending on location.
Delays due to courier services, weather, or unforeseen circumstances are beyond our control.
Customers must provide accurate delivery details.
❌ 5. Returns & Refunds
Due to the perishable nature of our products:
We do not accept returns once the order is delivered.
Refunds/replacements are only applicable if:
Wrong product delivered
Damaged or spoiled product received.
👉 In such cases, contact us within 24 hours of delivery with photos.
🥜 6. Allergy Disclaimer
Our products may contain or come in contact with:
Nuts
Gluten
Dairy
Customers with allergies are advised to check ingredients before consumption.
📸 7. Product Representation
Product images are for representation purposes.
Actual appearance may slightly vary due to handmade preparation.
🔒 8. Intellectual Property
All content on this website (logo, images, text) belongs to Pure Joy Cookies.
Unauthorized use or reproduction is strictly prohibited.
⚠️ 9. Limitation of Liability
We are not liable for:
Any allergic reactions
Delays caused by third-party delivery services
Misuse or improper storage of products
🧾 10. Order Cancellation
Orders once placed cannot be canceled after processing.
Cancellation requests must be made immediately after placing the order.
📞 11. Contact Us
For any queries or support:
📧 Email: purejoycookies@gmail.com
📍 Address: Krishna Colony, Beawar, Rajasthan -305901
⚖️ 12. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of your local city court.